Breif Activity:

The objective of the game is “How many customers can you serve in 1 minute?”

Key Takeaways:

·       Communication within and across teams

·       Multi-tasking

·       Internal customer is important to service our end/ external customer

·       Customer Orientation / Excellence

·       Creating positive customer experiences

·       Jointly overcoming the challenges

·       Identifying need for process improvement and implementation

·       Creating similar collaboration back at workplace between departments to service our external customer

Importance of SOPs (Standard Operating Procedures) and Importance of adherence to system